Quality Assurance
The capability enables users to electronically review and re-inspect claims, check for errors, and verify conformity to the company’s best practices.
The cumulative data from the use of Quality Connect can later be used to produce reports and statistics, to identify recurring issues, and to improve processes.
Features
Configurable
Evaluate claims using questionnaires configured to your company’s practices and procedures.
Confidentiality
Reinspection results and data can be kept confidential from other company entities. Readily review re-inspection results and data or configure them to be confidential from other company entities.
Trace-able
Make changes to a claim without affecting the original estimate.
Efficient
Reduce re-inspection time by an average of 30 minutes per claim file compared to when an external review system was used.