TORONTO, ONTARIO — (November 19, 2014) Symbility Solutions Inc.® (TSX.V: SY), provider of cloud-based and smartphone/tablet-enabled claims technology using the most comprehensive data for the property and casualty insurance industry, is pleased to announce that the Belgian-based multi-line insurer Argenta Assuranties has signed a new contract to integrate Symbility’s Video Connect™ and Desk Adjuster™ into its organization through Symbility’s European partner Van Ameyde.
Symbility Desk Adjuster, an extension of Symbility’s core claims processing platform Claims Connect® and a powerful web-based tool designed to handle new loss and estimating capabilities for inside staff adjusters, and Symbility Video Connect, a live video collaboration tool, will be integrated in Van Ameyde’s international claims management system ECHO. By engaging Symbility Video Connect, inside adjusters can view and visually document property damage from their desk without having to do a site visit. Through a simple phone call to the property owner or field adjuster’s mobile device, the inside adjuster can gain quick access to the damaged property and, based on the exchange of live footage, create detailed diagrams of the damage directly in Desk Adjuster. Customers can report the loss by using their mobile device to gain access to Van Ameyde’s web application.
“Using the tool, linked to an extensive database containing cost estimates, including materials and fees, we can immediately assess the damage and settle the claim. Our customers no longer need to arrange for specifications and offers. Our system has a negligible margin of error, meaning that in the vast majority of the cases the settlement is correct,” says Edmond Es of Argenta Assuranties.
Frank Verschuur of Van Ameyde adds, “The precision at which claims reserves are calculated and increased policyholder satisfaction thanks to fast-track settlement are the platform’s greatest benefits. We are continuously striving to improve customer experience and decrease claims costs on behalf of insurance providers. Symbility’s applications are the perfect tools to help us achieve these goals.”
“Symbility is committed to ensuring that the products and services we deliver offer convenience and self-service capabilities for the policyholders and Video Connect is testament to this promise,” commented James Swayze, CEO, Symbility Solutions. “We are pleased that this live video collaboration tool is gaining traction in the industry and that Argenta, our first client in the Benelux region, is adopting Video Connect in conjunction with our proven new loss handling and estimating tool Symbility Desk Adjuster.”
About Argenta
Argenta is a banking and insurance group which targets families only. The company operates in Belgium, the Netherlands and Luxembourg. Argenta’s core activities are saving and investment products, credit facilities and insurance. The company seat is in Antwerp, Belgium. An extensive network of independent offices constitute Argenta’s unique sales organisation. These independent offices have a life-long relationship with Argenta, some even extend to second or third generation owners. Today, Argenta is the fifth largest banking institution in Belgium.
About Van Ameyde
Van Ameyde is Europe’s leading claims outsourcing organisation. Its client base includes major insurance providers and motor fleet managers. Van Ameyde’s service-offering ranges from off-the-shelf to fully customised solutions for all non-life insurance lines. Using the latest technology, Van Ameyde deals with the entire claims process, from first notification of loss to settlement and recovery. Van Ameyde’s technological edge helps its clients improve their claims performance in terms of service levels, claims costs, control and compliance. In addition, greater efficiency results in demonstrably improved customer satisfaction among end users such as policyholders. For more information, please visit www.vanameyde.com.
About Symbility Solutions Inc.
Symbility Solutions® (TSX.V: SY) is a global provider of cloud-based and smartphone/tablet-enabled claims technology for the property and health insurance industries. Designed to be flexible and easy-to-use, Symbility Solutions’ two product suites, Symbility Property™ and Symbility Health™, empower insurers to collaborate across the entire claims processing workflow and reduce costs while delivering a market-leading claims experience. For more information please visit www.symbilitysolutions.com or follow Symbility on Twitter at @symbility and on LinkedIn at symbility-solutions.
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